To ensure a smooth shopping experience, onlinehat follows a systematic delivery process for all our customers. We typically deliver orders within 24 to 48 hours inside Dhaka and 3 to 5 working days for locations outside Dhaka. Once your order is confirmed, our delivery partner will contact you via the phone number provided during checkout; please ensure your phone is reachable to avoid any delays. We offer a "Check-on-Delivery" feature, allowing you to inspect the product's quality and accuracy in the presence of the delivery person. If you are not satisfied with the item, you may return it immediately to the delivery man. However, please note that in the event of an instant return, the customer is strictly required to pay the delivery charge to cover the logistics cost. onlinehat is not responsible for any delays caused by incorrect addresses, natural disasters, or courier-related issues, but we will always strive to get your package to you as quickly as possible.