At onlinehat, we offer a "Check-on-Delivery" service to ensure your complete satisfaction. You are welcome to check the quality and size of the product while the delivery man is still present. If you are not satisfied with the product for any reason, you may return it instantly to the delivery person. However, in the event of a return at the time of delivery, the customer must pay the delivery charge to cover the logistics cost. Once the delivery man leaves your premises, no returns or complaints will be accepted unless the product has a hidden manufacturing defect. Please ensure the product remains in its original condition with all tags intact during the inspection.